Manager, Data Center Operations

Responsibilities

• Own the daily operation, health, and availability of the OH5C data center
• Lead troubleshooting and repair of GPU compute hardware, including GPU trays, DIMMs, drives, cabling, and server nodes
• Lead, coach, and develop the on-site data center technician team
• Track and report site KPIs, including uptime, MTTR, SLA compliance, and deployment velocity
• Serve as the primary on-site liaison with the colocation provider
• Maintain site runbooks, SOPs, emergency procedures, and hardware documentation

Requirements

• 5+ years of data center operations leadership experience in a production environment
• Experience managing and developing technical teams
• Hands-on experience troubleshooting enterprise server hardware (GPU nodes, DIMMs, drives, cabling)
• Strong familiarity with SuperMicro hardware and RMA processes
• Experience working in colocation environments and managing provider SLAs
• Working knowledge of data center electrical and mechanical systems
• Experience with Jira, ServiceNow, or similar ticketing platforms
• Ability to work on-site in Springfield, Ohio

Preferred Qualifications

• Experience supporting AMD GPU clusters (MI300X or equivalent)
• Familiarity with NVIDIA GPU platforms (H100, H200, or B200)
• Understanding of RoCE fabric topology
• Experience with DCIM or asset-management tools such as NetBox
• Experience in rapidly scaling cloud, hyperscale, or AI infrastructure environments

About the Company

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.