Manager - Data & AI Transformation

Responsibilities

• Lead a diverse team of data engineers, developers, and analysts to drive Agentic AI transformation and customer intelligence.
• Shape and execute a strategic Agentic AI roadmap in partnership with Planning, Marketing, Sales, and CIO stakeholders.
• Design and roll out automated Business Customer Profile processes leveraging Customer 360 and AI technologies.
• Provide technical leadership, including deep-dive design reviews and guidance on complex data architecture and automation pipelines.
• Manage team performance through coaching, mentorship, and professional development to build a culture of excellence.
• Oversee resource management, risk mitigation, and cross-functional alignment to ensure data assets support business targets.

Requirements

• 5+ years of progressive experience in data and analytics (data engineering, architecture, or analytics leadership).
• 3+ years of experience leading technical teams, including data engineers or analysts.
• 2+ years of experience driving cross-functional programs or large-scale initiatives.
• Deep expertise in at least one major cloud platform (GCP, AWS, or Azure).
• Strong knowledge of Business Intelligence, data strategies, and AI/automation principles.
• Proven ability to translate complex technical concepts for business stakeholders.

Preferred Qualifications

• Experience in the B2B SaaS or telecommunications industry.
• Bachelor's Degree in Engineering, Computer Science, Business, or a related field.
• Experience working with Customer Data Platforms (CDP) or Customer 360 solutions.
• Demonstrated track record of leading digital transformation or automation projects.

Benefits

• Competitive salary and performance bonus structures.
• Minimum of 3 weeks of vacation and a flexible benefits plan.
• Hybrid work flexibility (in-office, virtual, or a combination).
• Generous company-matched pension and share purchase programs.
• Extensive career growth and professional development opportunities.

About the Company

TELUS is a people-focused, customer-first organization dedicated to improving lives through innovative technology solutions. Our TELUS Business Solutions (TBS) team operates in a dynamic, entrepreneurial environment, working at the forefront of AI-driven customer intelligence to create remarkable human outcomes in a digital world.