Manager, Customer Success & Manufacturing Readiness

About the Company

Osmo is a digital olfaction company on a mission to give computers a sense of smell to improve the health and wellbeing of human life. Olfactory Intelligence has applications across industries including fragrance, manufacturing, security, medicine, and more.

Responsibilities

• Serve as the primary operational contact for assigned customers and build strong relationships.
• Coordinate manufacturing readiness activities, including material availability and production milestones.
• Align production priorities with customer commitments and deployment schedules.
• Manage customer orders from operational handoff through fulfillment.
• Coordinate execution across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery.
• Identify operational risks and develop mitigation plans.
• Maintain project timelines and ensure accurate operational documentation.

Requirements

• 6+ years of experience in customer success, operations, manufacturing coordination, supply chain, or project management.
• Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments.
• Strong organizational and project management skills.
• Excellent communication and stakeholder management capabilities.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• Experience in the Fragrance & Flavors (F&F) industry.
• Experience supporting contract manufacturing environments.
• Familiarity with production planning, order fulfillment, or S&OP processes.
• Experience with ERP, CRM, and project management systems.
• Experience supporting product launches or customer deployment programs.