Posted 15 hours ago
Manager, Customer Success
JuiceboxManager, Customer Success
Requirements
5+ years in Customer Success, Account Management, or Sales, 2+ years managing a revenue-owning team, Proven success exceeding GRR, NRR, and expansion targets, Experience building CS processes and playbooks, Executive presence
Skills
customer successAccount ManagementSaaS
About the role
About the Company
Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Juicebox powers hiring for teams at Ramp, Notion, and leading AI labs, serving over 5,000 customers from early-stage startups to Fortune 500 companies.
Responsibilities
- Coach and develop your team through deal reviews and actionable feedback
- Own team performance, driving GRR, NRR, and expansion goals
- Act as a player-coach by jumping into complex renewals and expansions
- Build the CS playbook, including renewal, expansion, and forecasting processes
- Partner cross-functionally with Sales, Product, and leadership to shape GTM strategy
Requirements
- 5+ years in Customer Success, Account Management, or Sales
- 2+ years managing a revenue-owning team
- Proven success exceeding GRR, NRR, and expansion targets
- Experience introducing processes that measurably improve CS organizations
- Strong commercial instincts and executive presence
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Juicebox · San Francisco
