J
Posted 8 hours ago
Manager, Customer Success
JuiceboxManager, Customer Success
Perks & benefits
Medical InsuranceHealth Insurance
Requirements
5+ years in CS, Account Management, or Sales, 2+ years managing a revenue-owning team, Proven success with GRR and NRR targets, Experience building CS processes, Willingness to work in-person in SF 5 days a week
Skills
customer successSaaSAccount Management
About the role
About the Company
Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Juicebox is one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs.
Responsibilities
- Coach and develop your team through deal reviews and actionable feedback
- Own team performance, driving GRR, NRR, and expansion goals
- Act as a player-coach by jumping into complex renewals and expansions
- Build and improve the CS playbook, including QBR and success planning processes
- Partner cross-functionally with Sales, Product, and leadership to shape GTM strategy
Requirements
- 5+ years in Customer Success, Account Management, or Sales
- 2+ years of experience managing a revenue-owning team
- Proven track record of exceeding GRR, NRR, and expansion targets
- Experience building and introducing processes to CS organizations
- Strong commercial instincts and executive presence
- Ability to work in-person in San Francisco 5 days a week
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Juicebox · San Francisco
