Manager, Customer Success

Responsibilities

• Manage, coach, and develop a team of Customer Success Managers
• Drive retention, growth, and satisfaction for a portfolio of strategic customer accounts
• Partner with customers to build journeys that realize measurable value from the platform
• Collaborate with Implementation to ensure smooth onboarding and transition
• Oversee the delivery of training programs to drive product adoption
• Work cross-functionally with Sales, Marketing, and Product to relay customer feedback
• Develop Customer Success processes, playbooks, and success metrics

Requirements

• Bachelor’s degree or higher
• 6–9 years of experience in customer success, account management, or consulting
• 2+ years of people management or strong team-lead experience
• Experience managing enterprise relationships
• Experience servicing commercial real estate firms, asset managers, or private equity
• Strong proficiency in Excel or Google Sheets
• Experience with software renewals and strategic upsell processes
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience building and scaling a commercial Customer Success program
• Familiarity with SQL, Salesforce, Asana, Gong, and AI tools

Benefits

• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement plan
• Paid Parental Leave
• Flexible Time Off (FTO)
• Commuter benefits
• Monthly wellness reimbursement
• Hybrid work policy

About the Company

Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing, powering more than $10 trillion in transactions for leading global institutions.