Manager, Customer Success

Responsibilities

• Manage, coach, and develop a team of Customer Success Managers supporting AOS customers across AMER
• Drive consistent execution of Customer Success practices, including success planning and adoption strategies
• Directly manage a subset of complex and strategic customer accounts to guide value realization
• Partner with Sales, Technical Sales, Renewals, and Support to align on account strategy and mitigate risk
• Act as an escalation point for critical customer issues within complex environments
• Establish and reinforce best practices, tools, and reporting to track team performance and operational efficiency
• Analyze account trends to identify gaps in adoption and drive continuous improvement

Requirements

• 8+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles
• 3+ years of experience managing and developing customer-facing teams
• Experience working within enterprise or complex customer environments
• Strong business acumen with the ability to connect customer needs to business outcomes
• Excellent communication, presentation, and interpersonal skills
• Proven ability to prioritize, delegate, and drive execution across multiple stakeholders

Preferred Qualifications

• Experience managing large, complex, or strategic enterprise accounts
• Ability to engage and influence senior and executive-level stakeholders
• Experience operating in cross-functional, matrixed environments
• Familiarity with AEC industries, platform solutions, or digital transformation initiatives
• Strong analytical mindset with the ability to use data to drive decision-making

Benefits

• Comprehensive health and financial benefits
• Time away and everyday wellness programs

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.