Manager, Customer Strategy & Operations

About the Company

Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, backed by investors like Lerer Hippeau and Kairos.

Responsibilities

• Dive into raw practice data to identify key drivers, trends, and anomalies
• Structure and execute analyses across revenue, margins, capacity, and growth
• Guide new practices through implementation and act as a long-term strategic partner
• Create financial models and forecasts to provide visibility into practice health
• Collaborate with Product, Billing, Clinical, and Engineering to advocate for customer needs
• Track NPS, drive renewals, and spark referrals by delivering consistent value
• Partner with the Head of Customer Ops to build scalable playbooks, templates, and tools

Requirements

• 3–5+ years in client-facing consulting, strategy & operations, or business operations
• Experience in a startup, healthcare, or consulting environment
• Strong analytical skills with proficiency in Excel/Sheets
• Ability to build financial models and forecasts
• Experience working in small or early-stage companies
• Excellent communication and project management skills

Preferred Qualifications

• SQL experience
• Experience in primary care or value-based care
• Familiarity with EHRs and billing systems