Manager Customer Relations

Responsibilities

• Supervise, schedule, and support Veterinary Teaching Hospital Assistant teams to ensure consistent staffing coverage
• Recruit, hire, train, and evaluate staff, including onboarding and performance management
• Partner with hospital leadership, clinicians, and faculty to support daily operations and service delivery
• Oversee hospital scheduling processes and systems to support efficient coordination across service areas
• Address and resolve client concerns, serving as a liaison between clients, clinicians, and staff

Requirements

• High school diploma or equivalent
• 5 years of related experience

Preferred Qualifications

• Experience scheduling staff across multiple shifts or service areas
• Supervisory experience with responsibility for staff oversight
• Experience developing and implementing standard operating procedures (SOPs)
• Experience performing accounting, financial tracking, or billing-related tasks
• Experience in a high-level customer service role resolving complex issues

Benefits

• Comprehensive health and work-life benefits, including medical and dental
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time
• Onsite childcare in Ames, Iowa
• Life insurance and long-term disability
• Employee Assistance Program and wellbeing programs

About the Company

The Lloyd Veterinary Medical Center, part of Iowa State University’s College of Veterinary Medicine, is a full-service teaching hospital offering advanced diagnostic, medical, and surgical care for small and large animals while supporting the education and training of future veterinarians.