Manager, Customer Experience Trainee

Responsibilities

• Mentor a team to achieve operational excellence and personal development objectives
• Meet customer demands and compliance requirements by managing employee scheduling and following all policies and guidelines
• Coach frontline staff on advice-giving and customer conversation strategies to improve the customer experience
• Lead the team in monitoring workflows, prioritizing tasks, and resolving operational issues
• Support the resolution of customer complaints and act as a point of escalation when required
• Administer complex daily branch administrative duties and maintain customer-facing areas
• Provide ongoing performance feedback and manage team performance activities
• Collaborate with internal partners to ensure customers receive the best possible solutions

Requirements

• Undergraduate degree and/or over 3 years of relevant work experience
• Sound knowledge of business and operational functions, including banking solutions and concepts
• Proficiency in MS Office and various internet applications
• Strong organizational, planning, and time management skills
• Excellent communication skills with the ability to exchange ideas tactfully and diplomatically
• Dynamic leadership and influential skills to work effectively in a fast-paced environment
• Ability to be mobile within the assigned district for future placement upon completion of training

Benefits

• Competitive base salary and variable compensation
• Comprehensive health and well-being benefits
• Savings and retirement programs
• Paid time off and banking benefits/discounts
• Access to career development, mentoring, and online learning platforms

About the Company

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses.