Manager, Customer Experience Trainee

Responsibilities

• Mentor a team to achieve exceptional customer experiences and operational excellence
• Manage employee scheduling and ensure compliance with all policies, procedures, and guidelines
• Coach frontline staff on advice-giving and customer conversation strategies
• Support the resolution of customer complaints and act as a point of escalation
• Lead team workflows, prioritize tasks, and resolve operational issues
• Administer complex daily branch administrative duties
• Maintain customer-facing areas in accordance with marketing and regulatory guidelines
• Provide ongoing performance feedback and manage team development activities

Requirements

• Undergraduate degree and/or over 3 years of relevant work experience
• Sound knowledge of banking solutions, processes management, and operational functions
• Proficiency in MS Office and various internet applications
• Strong organizational, planning, and time management skills
• Excellent communication skills with the ability to interact diplomatically with customers and management
• Dynamic leadership and influential skills to thrive in a fast-paced environment
• Ability to be mobile within the assigned district as part of the trainee program

Benefits

• Competitive base salary and variable compensation
• Comprehensive health and well-being benefits
• Savings and retirement programs
• Paid time off and banking benefits/discounts
• Access to career development, mentoring, and online learning platforms

About the Company

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches and stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses. We are committed to fostering an inclusive culture where colleagues can grow their expertise and make a meaningful impact in their communities.