Posted 4 days ago
Manager, Customer Experience
Grain & Protein TechnologiesManager, Customer Experience
Perks & benefits
Health InsuranceMedical InsurancePaid Leave
Requirements
Bachelor's degree in business, operations, or agribusiness, 5+ years experience in customer service or operations, Problem solving skills, Strong communication skills
Skills
customer serviceLogisticsOrder Management
About the role
Responsibilities
- Manage daily customer service operations, including order entry, shipping coordination, and claims processing
- Monitor order flow and address issues impacting accuracy, timing, or customer expectations
- Serve as the primary escalation point for customer and dealer issues to drive timely resolution
- Collaborate with Sales, Shipping, Service, and Operations to align priorities and keep orders moving
- Identify and resolve operational breakdowns through practical, hands-on actions
- Track service metrics and support KPI improvements as part of daily workflows
- Balance customer needs with operational realities to meet delivery commitments
Requirements
- Bachelor’s degree in business, operations, agribusiness, or a related field
- 5+ years of experience in customer service, operations, or order management roles
- Proven ability to manage high daily workloads and shifting priorities
- Strong problem-solving skills with a bias toward action and follow-through
- Clear, direct communication skills with the ability to work across departments
Preferred Qualifications
- Experience working with dealer networks, manufacturing, logistics, or the agriculture industry
Benefits
- Competitive annual salary ($72,000 – $100,000) plus annual bonus eligibility
- Health, dental, and vision insurance plans
- 401(k) Savings Plan with company match
- Paid time off and paid holidays
- Health savings and flexible spending accounts
- Reimbursement for continuing education
- Life insurance and other supplemental insurance plans
About the Company
Grain & Protein Technologies is a leading global designer, manufacturer, and marketer of innovative equipment solutions for grain, seed, poultry, egg, and swine production. With $1.1 billion in annual revenue and operations across 5 continents, we serve farmers and agribusiness managers in over 100 countries. Our mission is to make farmers and agribusiness managers more productive and profitable through high-quality grain and responsibly raised protein solutions.
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Grain & Protein Technologies · Sioux City
