Manager, Customer Care Analytics

Responsibilities

• Act as a cross-functional internal consultant to support multiple business units in making key strategic decisions.
• Supervise and complete quantitative and qualitative analyses to inform company strategy and operational effectiveness.
• Build and maintain models, dashboards, and analyses to support forecasting, capacity planning, and performance management.
• Analyze company data to identify trends, issues, and opportunities for improvement.
• Evaluate the economic and operational impact of new products and company initiatives.
• Communicate findings to leadership and stakeholders through verbal, visual, and written formats.
• Manage, support, and guide a team by delegating tasks, assessing performance, and providing professional development.

Requirements

• Bachelor's degree in business administration, math, science, engineering, finance, or a related field.
• 8+ years of relevant business experience.
• 5+ years of direct business analytics experience.
• 2+ years of experience leading or directing people and/or project teams.
• Proficiency in Tableau and Microsoft Office (specifically Excel and PowerPoint).
• Programming experience in R, SAS, Python, or SQL.
• Ability to work in a matrixed, cross-functional environment and handle ambiguous situations.

Preferred Qualifications

• Experience with simulation software such as Simul8, Arena, Simio, or AnyLogic.
• Experience with Databricks or Power BI.
• Experience with Lean Six Sigma and statistical process control.
• Working understanding of statistical methods, database design, and data modeling.
• Experience within the laboratory, healthcare, or medical device industries.

Benefits

• Paid time off including vacation, holidays, volunteering, and personal time.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Comprehensive wellness support and health benefits (medical, prescription drug, dental, and vision).

About the Company

Exact Sciences is dedicated to helping change how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions when they matter most.