Posted 10 hours ago
Manager, Contract Billing Team
SolarWindsManager, Contract Billing Team (APAC)
Requirements
Bachelor's degree, 6-9 years in Order Management or Billing Operations, 2-3 years people management, Salesforce proficiency, English fluency
Skills
SalesforceSaaS
About the role
Responsibilities
- Lead, coach, and develop a team of Customer Contract Representatives
- Own Year 2/3 billing readiness outcomes and on-time billing performance
- Monitor pipeline health, PO collection status, and readiness metrics
- Serve as the primary escalation point for complex customer issues and contract discrepancies
- Drive process improvements to reduce cycle times and manual effort
- Ensure high data accuracy across Salesforce contracts and billing opportunities
Requirements
- Bachelor’s degree or equivalent professional experience
- 6–9 years of experience in Order Management, Contract Operations, Billing Operations, or Renewals/Sales Operations
- 2–3 years of people management experience
- Strong working knowledge of Salesforce
- Excellent written and verbal English communication skills
Preferred Qualifications
- SaaS or subscription-based business experience
- Experience in a global or regional shared services environment
- Familiarity with NetSuite or similar ERP platforms
- Background in process improvement or operational excellence
About the Company
SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.
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SolarWinds · Manila
