Manager, Community Engagement

Responsibilities

• Own and manage social content calendars and ensure timely publication across multiple platforms
• Engage with communities via comments while leveraging established brand tones and personalities
• Identify opportunities for brands to participate in trending cultural moments and conversations
• Monitor and categorize community sentiment to provide accurate insights to internal teams
• Identify high-quality User Generated Content (UGC) and reactive content opportunities
• Utilize AI tools to generate high-volume, on-brand response drafts and summarize comment themes
• Perform quality checks on content, including copy, visuals, hashtags, and metadata
• Manage daily workloads and deadlines independently to prioritize tasks based on client needs

Requirements

• 1+ year of experience managing social communities for professional brands or agencies
• Bachelor's degree in Communications, Marketing, or a related field
• Deep understanding of the technical and cultural nuances of TikTok, X, and Instagram
• Experience with industry-standard tools such as Sprinklr, Sprout Social, Hootsuite, or Brandwatch
• Exceptional written communication skills with the ability to adapt to different brand personas
• Strong organizational skills and a solutions-oriented approach to problem-solving

Benefits

• Global passport program allowing you to work from one of 18 international offices
• A culture that celebrates wins and prioritizes continuous learning
• Commitment to social impact through carbon offsets and community kitchens
• Great office snacks and a collaborative, energetic work environment

About the Company

We Are Social is a creative agency powered by social connections. We specialize in creating "Ideas Worth Talking About," developing culturally relevant campaigns for some of the world's most iconic brands, including McDonald’s, Adidas, and YouTube.