Manager, Client Strategy

Responsibilities

• Serve as a strategic advisor and relationship owner for high-profile brand accounts
• Partner with Sales to align on goals and unlock upsell opportunities
• Deliver data-driven insights and strategic recommendations that lead to client growth
• Proactively identify and solve day-to-day business challenges across your portfolio
• Elevate conversations with brand stakeholders to maximize value and investment in ShopMy
• Escalate meaningful product feedback to influence product development
• Represent the voice of the client internally and ensure an exceptional experience across touchpoints

Requirements

• 5+ years in strategic, client-facing roles (account management or management consulting)
• Proven experience supporting high-profile or luxury brand clients
• Bachelor’s Degree
• Strong track record of retention, upsell, and elite client service
• Excellent communication and problem-solving skills
• Strategic thinker capable of driving value in fast-paced environments

Preferred Qualifications

• SaaS Customer Success experience
• Experience at a remote startup
• Deep understanding of affiliate marketing and the creator economy
• Familiarity with Salesforce

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO and Birthday PTO
• 14 weeks of parental leave
• Wellness, Social, Technology, and Learning & Development stipends
• 401k program with 3% automated contribution
• Wellhub Membership and company retreats

About the Company

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. Recently becoming a unicorn, ShopMy helps brands run performance-driven creator programs while enabling creators to monetize their influence through authentic recommendations.