Manager, Client Service

Responsibilities

• Implement primary goals, operating plans, and objectives for the Client Service Department
• Facilitate client concerns and communicate them to appropriate personnel
• Manage the department to maintain or improve laboratory efficiency and quality
• Hire personnel and determine technical training needs
• Conduct employee performance reviews and provide ongoing guidance
• Evaluate client complaints and trends to recommend improvements
• Ensure the Quality Management System is maintained in accordance with ISO 17025 standards

Requirements

• 4-year degree in Food Science, Microbiology, or a closely related field
• 5+ years of laboratory experience
• 3+ years in a supervisory role
• Proficiency with Microsoft Word and Excel
• Proficiency with LIMS and Client Portal systems
• Strong problem-solving and communication skills

About the Company

SGS is the world's leading testing, inspection, and certification company, recognized as the global benchmark for sustainability, quality, and integrity.