Manager, Client Service Operations

Responsibilities

• Take ownership of retail and institutional onboarding activities, including fund and share class launches.
• Lead complex client implementations, fund mergers, conversions, transitions, and closures to ensure efficient time-to-market.
• Act as a subject matter expert on custodian and trust bank matters for fund setups.
• Oversee institutional client onboarding and negotiate service, legal, and operating agreements.
• Maintain service governance frameworks, including SLAs and monthly service review meetings.
• Collaborate with front, middle, and back-office teams to design bespoke service solutions and manage escalations.
• Coordinate market due diligence and maintain awareness of regulatory changes impacting operations.
• Build and maintain strong relationships with trust banks, custodians, and internal stakeholders.

Requirements

• 6+ years of relevant experience in Asset Management, a Trust Bank, global custodian bank, or investment bank.
• Strong knowledge of Japanese fund structures, financial reporting, and regulatory requirements.
• Proven experience in retail and institutional fund onboarding or fund transitions.
• Solid understanding of investment middle and back-office operations.
• Good understanding of global markets and financial instruments, including equities, fixed income, and FX.
• Native-level Japanese proficiency (written and verbal).
• Advanced business-level English communication skills.
• Ability to lead multiple complex operational activities in a fast-paced environment.

Preferred Qualifications

• Mandarin language capability is an advantage.
• Experience operating within global or regional operating models.

Benefits

• Comprehensive benefits package.
• Support for wellbeing and professional development.
• Flexible working arrangements to support work-life balance.

About the Company

Fidelity International has been helping clients build better financial futures for over 50 years. We work together globally to provide world-class investment services and support our clients through a dedicated, collaborative team environment.