Manager - Charging Network Operations & Process Excellence

Responsibilities

• Own end-to-end process design across charging network deployment, operations, and service
• Define clear SOPs, workflows, and execution standards across sites and teams
• Identify inefficiencies across deployment, uptime, service response, and issue resolution
• Establish and track key operational metrics across the charging network
• Work closely with deployment, service, product, and supply chain teams
• Build mechanisms to capture structured feedback from field teams and service engineers
• Improve process visibility through dashboards, tracking systems, and reporting
• Identify risks across deployment readiness and service capability and build mitigation plans

Requirements

• Strong grounding in operations, process excellence, or program execution
• Experience working with field operations, service networks, or infrastructure deployment
• Ability to convert ambiguity into structured processes and execution plans
• Clear communication and stakeholder management skills
• Strong analytical and problem-solving capability
• Detail orientation combined with system-level thinking

About the Company

Exponent Energy is revolutionizing electric mobility with a 15-minute full-charge ecosystem powered by our proprietary energy stack—batteries, chargers, and supporting technology.