Manager Business Analyst

Responsibilities

• Partner with Product Owners to translate retirement capability strategy into actionable initiatives and measurable business value.
• Identify and define current and future business capabilities to meet customer, regulatory, and operational needs.
• Map end-to-end business processes to identify inefficiencies, risks, and bottlenecks.
• Collaborate with operations and technology teams to redesign scalable, compliant, and customer-focused workflows.
• Act as a key intermediary between business, operations, and technology teams to ensure alignment on priorities and requirements.
• Facilitate workshops and forums to drive decision-making and cross-functional alignment.
• Work with Solution Architects to define a prioritized roadmap of capabilities and ensure solutions meet internal governance standards.
• Define KPIs and success measures to track the realization of intended business value.

Requirements

• 10–12 years of experience as a Business Analyst with demonstrated managerial-level capability.
• Proven leadership experience, including coaching and developing teams.
• Strong strategic thinking skills with the ability to translate organizational goals into operating models.
• Deep expertise in end-to-end business process design and optimization.
• Advanced analytical and problem-solving skills to uncover gaps and design effective solutions.
• Excellent stakeholder engagement and facilitation skills, with the ability to influence senior leaders.
• Experience working within Agile, SAFe, Lean, or Six Sigma delivery environments.
• Strong understanding of financial services, ideally within the Retirement or Wealth domains.

About the Company

Fidelity is committed to making things better for clients and employees through continuous exploration of new technology and innovative ways of working. Our Retirement Capability team focuses on designing seamless pension retirement journeys, helping members navigate complexities and make informed decisions through intuitive digital and physical channels.