Manager, Branch Office

Responsibilities

• Manage and direct all activities of a small to medium full-service branch office to ensure efficient operations and high-quality member service
• Lead, motivate, and develop the branch team to provide a full range of products including lending and depository accounts
• Oversee cash operations, vault procedures, and branch self-auditing efforts to secure credit union assets
• Drive branch productivity through employee training, goal setting, and the elimination of operational inefficiencies
• Lead local marketing and promotional activities, including financial presentations and community events
• Manage staff lifecycle including recruiting, selection, onboarding, and performance appraisals
• Ensure strict compliance with all security, safety, emergency preparedness, and HR policies
• Analyze business reports and trends to optimize performance and solve complex operational problems

Requirements

• Three years of experience in grade level 76 or equivalent applicable external experience
• Experience leading and managing in diverse and complex operational environments
• Advanced knowledge of federal regulations governing consumer lending, mortgages, and depository accounts
• Proficiency in cash and ATM operations
• Proven experience in supervising, training, and developing staff
• Strong analytical skills with the ability to interpret statistics and business trends
• Excellent verbal and written communication skills
• Ability to manage multiple priorities independently in a fast-paced environment

Preferred Qualifications

• Bachelor's Degree in Accounting, Business Administration, or an equivalent combination of education and experience
• Working knowledge of Navy Federal products, services, and internal procedures

About the Company

Navy Federal Credit Union provides a meaningful career experience within an energized and engaged culture. We are committed to our mission and are recognized as one of the best companies to work for across various industry rankings.