Manager, Branch Office

Responsibilities

• Manage and direct all activities of a small to medium full-service branch office to ensure operational excellence and member service.
• Lead, motivate, and develop the branch team to achieve product, service, and business goals.
• Oversee cash operations, vault procedures, and branch self-auditing efforts to secure credit union assets.
• Manage staff performance through recruiting, onboarding, training, and conducting regular performance appraisals.
• Drive branch productivity by implementing employee training and eliminating operational inefficiencies.
• Lead local marketing and promotional activities, including financial presentations and community events.
• Ensure strict compliance with all security, safety, HR policies, and federal consumer lending regulations.
• Analyze business reports and trends to optimize branch performance and solve complex problems.

Requirements

• Three years of experience in grade level 76 or equivalent applicable external experience.
• Proven experience leading and managing teams in complex operational environments.
• Advanced knowledge of federal consumer lending regulations and financial products (mortgage, credit cards, savings/checking).
• Strong knowledge of cash and ATM operations.
• Experience in supervising, training, and developing staff.
• Excellent analytical, communication, and organizational skills.
• Ability to manage multiple priorities independently in a fast-paced environment.

Preferred Qualifications

• Bachelor's Degree in Accounting, Business Administration, or an equivalent combination of education and experience.
• Working knowledge of Navy Federal products, services, programs, policies, and procedures.

About the Company

Navy Federal Credit Union provides a meaningful career experience within an energized and engaged culture. We are committed to our mission and are recognized as one of the best places to work, including honors from Fortune, Forbes, and Newsweek. We offer highly competitive pay and generous benefits to reward our dedicated teams.