Manager, Benefits Operations

Responsibilities

• Lead end-to-end benefits operations for the US and Puerto Rico to ensure seamless execution and a consistent employee experience
• Manage governance metrics, including SLAs, KPIs, and compliance standards
• Evaluate and improve benefits programs to align with market trends, regulatory requirements, and global strategy
• Lead annual renewals, vendor transitions, and new program implementations
• Manage relationships with external vendors, brokers, and service providers to ensure accountability
• Drive process improvements through automation, standardization, and continuous improvement initiatives
• Lead and develop a team of benefits professionals, fostering a high-performance and inclusive culture

Requirements

• Bachelor's degree or equivalent experience
• 8+ years of experience managing employee benefits operations in large or mid-sized organizations
• Proven experience leading and developing teams

Preferred Qualifications

• Strong understanding of the US benefits landscape, including health, wellbeing, retirement, LOA, and insurance programs
• Experience working with global organizations or within matrixed environments
• Hands-on experience with benefits and HR systems such as Workday, ServiceNow, or Alight
• Strong stakeholder management and vendor management experience

About the Company

Amgen is a leading biotechnology company dedicated to unlocking the potential of biology to serve patients suffering from serious illnesses. Since 1980, Amgen has been at the forefront of discovering, developing, and delivering innovative human therapeutics to improve health outcomes worldwide.