Manager, App Dev & Support

Responsibilities

• Provide leadership to managers and senior professional staff, managing the activities of first-level managers and individual contributors
• Hire, mentor, and develop high-performing application support and production control teams
• Manage the support of EAS solutions hosted in both on-premise and cloud environments
• Implement automation to improve operational efficiency and reduce manual interventions
• Maintain comprehensive runbooks, SOPs, and operational documentation to meet audit and compliance requirements
• Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
• Communicate operational status, risks, and improvement initiatives clearly to stakeholders

Requirements

• University or college degree in a relevant discipline
• ITIL Certification
• 5+ years of experience in people management
• 8+ years of experience in application support and production control
• Proven experience in Incident Management and Problem Management
• Hands-on experience supporting large-scale enterprise applications in production environments
• Exposure to cloud technologies and IT auditing

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.