Manager Ancillary Product

Responsibilities

• Act as the subject matter expert to develop and implement innovative ancillary revenue solutions across Revenue Management, Sales, Digital, and Airport operations
• Lead the end-to-end development of new ancillary products aligned with commercial goals to maximize Revenue per Passenger (RevPP)
• Monitor commercial performance of all ancillary categories and produce actionable insights to drive continuous improvement
• Manage the 3rd-party ancillary product portfolio, including travel insurance and car rentals, ensuring alignment with brand strategy
• Develop and implement processes for leveraging new technology, such as AI/ML systems, to deliver enhanced guest products
• Manage the strategy and performance of branded fares, including pricing, positioning, and buy-up optimization
• Execute Etihad’s ancillary merchandising strategy across all digital platforms

Requirements

• Bachelor's degree with at least 7 years of experience in the travel or airline industry
• Minimum of 3 years specifically focused on ancillary revenue and product development
• Advanced experience in analyzing ancillary performance data to drive strategic and tactical decisions
• Proven track record in branded fares or fare-family strategy, including segmentation and merchandising
• Experience managing 3rd-party commercial partnerships, including contract negotiation and performance management
• Strong understanding of digital merchandising principles, UX considerations, and A/B testing
• Experience partnering with cross-functional teams such as Sales, Revenue Management, and eCommerce

About the Company

Etihad Airways is the UAE’s national airline, shaping the future of global aviation from its hub in Abu Dhabi. Through our “Journey 2030” ambition, we are expanding our network, doubling our fleet, and growing our people to create extraordinary experiences for guests worldwide.