Manager, Aftersales Mobile Field Operations

Responsibilities

• Develop and execute mobile and field service strategy for AI Robotics Aftersales
• Oversee day-to-day mobile and onsite service operations including diagnostics, repair, and dispatch
• Establish end-to-end field service workflows from issue detection to resolution
• Define and implement mobile service programs, fleet requirements, and technician readiness
• Lead, mentor, and develop a team of mobile service engineers and field technicians
• Partner with Engineering, Quality, Product, and Supply Chain teams on issue resolution
• Support selection and management of external service providers and partners
• Develop and monitor KPIs for response time, first-time-fix rate, uptime, and customer satisfaction
• Lead response planning for high-priority field issues and critical service events
• Collaborate on diagnostic tools, remote monitoring, and service workflow improvements
• Ensure consistent user experience across all mobile and field service touchpoints
• Ensure compliance with safety, regulatory, and documentation requirements

Requirements

• Bachelor's degree in engineering, business, or related discipline, or equivalent experience
• Strong understanding of diagnostics, repair processes, and field service for electromechanical systems
• Demonstrated ability to lead and scale technical service teams
• Proven ability to implement service workflows and improve performance
• Experience working cross-functionally with Engineering, Quality, Supply Chain, and Operations
• Comfortable in a startup or scaling environment with evolving priorities

Preferred Qualifications

• Experience supporting AI-enabled, robotics, or intelligent hardware in field environments
• Experience launching or scaling mobile or field service programs
• Familiarity with remote diagnostics, OTA updates, and connected product ecosystems
• Experience managing external service providers or partner networks
• Background in premium or technology-driven service environments
• Experience developing service training programs, documentation, and field playbooks

Benefits

• Healthcare, dental, and vision benefits (free for employee, discounted for family)
• 401(k) options
• Casual dress code and relaxed work environment

About the Company

Faraday Future is a California-based technology company focused on intelligent, connected electric vehicles and AI-enabled technologies. Founded in 2014, the company aims to disrupt automotive and technology industries through its AI electric vehicles, robotics, and Web3 integration under its Global EAI Industry Bridge Strategy.