Manager - Account Management

Responsibilities

• Own the complete customer relationship to ensure high satisfaction, retention, and engagement.
• Track and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
• Manage AMC renewals, contract addendums, and payment follow-ups.
• Lead program delivery excellence, ensuring projects meet quality, schedule, and budget goals.
• Oversee project financials, cost tracking, profitability, and team utilization.
• Identify opportunities for account expansion and drive customer testimonials or case studies.
• Coordinate with internal teams and external stakeholders to ensure seamless execution.

Requirements

• 14 to 18 years of overall experience in Project/Program Management and Customer Relationship Management.
• Proven experience managing large enterprise accounts within the software or IT services domain.
• Hands-on expertise in project financials, profitability management, and variance tracking.
• Strong skills in stakeholder management, contract governance, and vendor oversight.
• Proficiency in Microsoft Project (MSP) and related tracking tools.
• Bachelor's Degree in Engineering, Computer Science, or Marketing.

Preferred Qualifications

• MBA or PGDBM (specialization in Sales or Marketing).
• PMP certification.

Benefits

• Opportunities for continuous growth based on capability, performance, and career aspirations.
• A work environment focused on identifying and nurturing internal talent.
• Long-term, mutually rewarding professional associations.

About the Company

Nucleus Software has been providing products and services to global and regional financial institutions for 39 years. As a pioneer software vendor with deep banking domain expertise, our platforms power more than 200 financial institutions in 50 countries, supporting retail, corporate, and automotive finance sectors.