Manager, Account Management, Mid-Market

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands the intelligence to see how AI represents them and the Agents to act on it. We are a lean, fast-moving team defining a new category in marketing.

Responsibilities

• Lead, coach, and develop a team of Mid-Market Account Managers to meet monthly and quarterly revenue targets
• Own the team’s mid-market book of business, including renewal rates, net revenue retention, and expansion revenue
• Design and refine account management playbooks covering the full customer lifecycle
• Run regular pipeline reviews, deal inspections, and forecast calls
• Build a data-driven team culture rooted in CRM hygiene and pipeline discipline
• Partner with Account Managers on key accounts, joining executive business reviews and negotiations
• Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales
• Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management

Requirements

• 4 or more years of SaaS experience in account management, customer success, or expansion sales
• 1 to 2 years of experience directly managing a quota-carrying team
• Proven track record of meeting or exceeding renewal and expansion targets
• Expertise in consultative selling and navigating mid-market deal cycles
• Strong forecasting ability and pipeline discipline using CRM tools
• High emotional intelligence and executive presence for Director and VP level interactions
• Operationally minded with a focus on building scalable systems
• Entrepreneurial and proactive mindset