Manager, Account Management

Responsibilities

• Manage and grow existing customer relationships in Japan, owning the long-term health of your book of business.
• Drive account expansion through cross-sell and up-sell opportunities across Ocean (FCL/LCL), Air, and value-added services.
• Act as the primary local point of contact for key customers, providing a dedicated Japan presence.
• Coordinate closely with the Tokyo Ocean and Air operations teams to ensure consistent service quality and fast issue resolution.
• Support customer onboarding and stabilize early-stage business for newly acquired accounts.
• Use regular client touch points and business reviews to demonstrate value and identify new opportunities.
• Collaborate with overseas sales teams to convert global shipper relationships into Japan-origin and Japan-controlled opportunities.
• Serve as a trusted advisor, advocating for customer needs internally to find win-win solutions.

Requirements

• Bachelor's degree or equivalent.
• 6+ years of experience in account management, sales, or supply chain operations, ideally in freight forwarding, logistics, or 3PL/4PL services.
• Proven track record of growing a book of business with Japanese enterprise customers.
• Strong understanding of Japan import/export trade flows and operational expectations.
• Native or business-level Japanese (verbal and written) and professional working English.
• Solid working knowledge of Ocean (FCL/LCL) and Air freight.

Preferred Qualifications

• Experience supporting BCO and retail customers, including PO and booking management workflows.
• Experience working in a technology-enabled freight forwarder or digital logistics platform.
• Experience as part of a country launch, new office build-out, or insourcing initiative.

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.