Manager, Account Management, Enterprise

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands with the intelligence to see how AI represents them and the Agents to act on it.

Responsibilities

• Lead, coach, and develop a team of Enterprise Account Managers to meet monthly and quarterly revenue targets
• Own the team’s enterprise book of business, including renewal rates, net revenue retention, and expansion revenue
• Design and refine enterprise account management playbooks covering the full customer lifecycle
• Run regular pipeline reviews, deal inspections, and forecast calls
• Partner with Enterprise Account Managers on strategic accounts, joining C-level business reviews and complex negotiations
• Recruit, onboard, and ramp new Enterprise Account Managers
• Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management

Requirements

• 5+ years of SaaS experience in enterprise account management, customer success, or expansion sales
• At least 2 years of experience directly managing a quota-carrying team
• Proven track record of meeting or exceeding renewal and expansion targets in an enterprise segment
• Expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles
• Strong forecasting ability and pipeline discipline using CRM tools
• High emotional intelligence and executive presence for C-suite engagement
• Entrepreneurial mindset comfortable in a high-growth environment