Managed Services Manager

Responsibilities

• Lead, coach, and develop a team of consultants, fostering a culture of excellence, discipline, and consistency
• Establish a vision that the Customer’s success is fundamental to Crunchtime’s success
• Develop, execute, and track the engagement workflow with Customers to ensure requests are handled within SLAs
• Maintain key performance indicators (KPIs) and metrics to measure team effectiveness and efficiency
• Prepare and deliver quarterly effectiveness reviews describing application and service quality
• Act as a feedback loop for Product Management regarding ease of use enhancements

Requirements

• Minimum of 5 years of experience in a consulting role
• Experience leading a team and personnel management
• Client-facing communication and presentation skills
• Experience with project management, incident management, and time tracking software
• Bachelor's degree
• Customer-centric mindset with a commitment to satisfaction

Preferred Qualifications

• Managed services experience at a SaaS firm
• Experience as a delivery manager for a consulting team

Benefits

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, and vision benefits
• 401k employer match
• 10 weeks of paid parental leave
• Learning & development funds and fitness reimbursement
• Yearly team off-sites

About the Company

Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands, Crunchtime connects the full operations management lifecycle across inventory, labor, and kitchen management using an AI-powered suite.