Make Special Happen Manager

Responsibilities

• Curate and deliver exceptional, personalized guest journeys across the entire hotel experience
• Proactively identify opportunities to elevate every stage of a guest's stay
• Orchestrate seamless experiences by working across Rooms, F&B, Spa, Concierge, and Housekeeping
• Anticipate guest needs and create meaningful moments to inspire colleagues

Requirements

• Previous experience in Guest Relations, Butler Service, Front Office, or VIP Services
• Passion for delivering intuitive and personalized luxury hospitality
• Excellent interpersonal and relationship-building skills
• Strong problem-solving skills and ability to remain calm under pressure
• Highly organized with exceptional attention to detail
• Business-level English and Japanese communication skills (written and spoken)
• Proficiency in Microsoft Office; Opera Cloud experience is an advantage

About the Company

Fairmont Tokyo, opening July 1, 2025, offers exceptional facilities including 217 rooms and suites, the Fairmont Gold experience, a spa, infinity pool, and five restaurants blending authenticity with modern flair.