Maison Host

Responsibilities

• Greet customers in a timely, professional, and engaging manner upon arrival at the boutique
• Direct visitors to the appropriate team members and manage all inbound telephone calls
• Provide professional written responses to customer inquiries via email and chat
• Address a wide variety of topics including boutique hours of operation and queries regarding the repair process
• Deliver an exceptional and seamless client experience consistent with luxury standards

Requirements

• Bachelor's degree in Fashion, Retail, or a related field OR 1 year of experience in retail, contact center, or customer service
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office suite
• Valid work authorization for Canada

Preferred Qualifications

• Fluency in multiple languages

Benefits

• Comprehensive health, dental, drug, and vision programs
• Income protection including life insurance and disability benefits
• RRSP program with employer match
• Paid time off and maternity leave top-up program
• Access to an employee assistance program and volunteer days off

About the Company

Van Cleef & Arpels is a High Jewelry Maison with a strong heritage, promoting exceptional know-how in an enchanting and creative environment. As part of the Richemont Group, we pride ourselves on embracing diversity and inclusion to deliver excellence through passion and expertise.