Maintenance Project Coordinator

About the Company

Roofstock is a leading end-to-end investment platform for single-family rental homes (SFR), merging real estate investment with cutting-edge technology to reinvent the rental housing ecosystem.

Responsibilities

• Manage assigned turnover service requests from end-to-end, including creating scopes of work and securing owner approval
• Coordinate routine repairs with vendors and ensure all stakeholders are updated on project timelines
• Provide exceptional customer service by attending to service requests and vendor calls within SLA guidelines
• Manage electronic record keeping for repairs, maintenance, and vendor communications
• Coordinate inter-departmentally to receive necessary approvals for turnover service requests

Requirements

• Meticulous attention to detail and strong organizational skills
• Strong customer service, written, and verbal communication skills
• Ability to meet timelines and adjust expectations preemptively
• Ability to work independently and as part of a team
• Proficiency in Google Applications, Microsoft Office, and Slack preferred
• Previous property management, vendor management, or utility management experience preferred
• Bachelor's degree or equivalent combination of education and experience preferred