Machine Learning Lead

About the Company

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time.

Responsibilities

• Play a critical role in the leadership team on strategy and vision
• Define the functional and research roadmap for the business
• Lead, mentor, grow the data science team
• Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
• Prototype and iterate challenging architectures in NLP, such as Dual-Encoders, Retrieval-Based Ranking Engines, Generative Models, etc.
• Be a luminary in the industry, blogging and speaking at events

Requirements

• 3+ years of machine learning experience in a B2B product environment
• Professional experience leading a data science team
• Hands-on experience implementing production-grade NLP architectures
• Practical experience in libraries like TensorFlow, PyTorch, scikit-learn, NumPy, or equivalent
• Exceptional writing and communication skills

Preferred Qualifications

• Enterprise SaaS experience

Benefits

• Comprehensive health benefits package (medical, dental, and vision)
• HSA savings options and 401k program
• Unlimited vacation policy
• Collaborative culture with weekly team lunches and social events