Loyalty Operations Customer Care Specialist

Responsibilities

• Manage member and hotel requests accurately in line with Radisson Rewards policies
• Investigate and resolve loyalty issues such as missing points and stay credit discrepancies
• Monitor and engage with members across multiple service channels
• Support hotels in French-speaking markets with loyalty procedures and claim handling
• Maintain high standards of data quality and case documentation
• Coordinate with internal teams to ensure timely resolution within defined SLAs

Requirements

• 2+ years of experience in customer service, hospitality operations, or administrative support
• Fluency in French and English
• Degree in Hospitality, Hotel Management, Tourism, or a related field
• Experience with CRM systems or loyalty program operations preferred
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries.