Loyalty Marketing Specialist

Responsibilities

• Maintain accurate guest profiles including birthdays, anniversaries, and preferences
• Monitor daily reservation activity and ensure database integrity
• Use guest data to support personalization and marketing triggers
• Track booking sources and channels for performance analysis
• Assist in planning and executing targeted marketing campaigns
• Create personalized offers, newsletters, SMS, and email communications
• Support upselling of events and online experiences
• Develop and manage loyalty initiatives to increase guest retention
• Research competitor reservation systems and loyalty programs
• Prepare reports on reservations, campaign performance, and competitor benchmarks

Requirements

• Analytical mindset with strong attention to detail
• Good communication skills for cross-departmental coordination
• Knowledge of guest engagement tools and digital marketing strategies
• Ability to research and analyze competitor practices
• Fluent in English; Arabic is a plus
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work under pressure and manage multiple deadlines

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.