Logistics Claim Specialist

Responsibilities

• Manage and process all damage-related claims for finished goods and raw material components in the warehouses
• Identify, investigate, and document damages related to handling, transportation, storage, and production
• Coordinate claim resolution with internal departments including production, logistics, quality, warehouse, and finance
• Prepare and submit claim documentation to internal departments, vendors, carriers, and other interested parties
• Track claim status, recovery progress, and closure timelines
• Maintain comprehensive claim records and develop periodic damage and claim trend reports
• Support internal audits and compliance requirements related to damage and claim management

Requirements

• Bilingual proficiency in English and Korean
• Minimum 1 year of experience in claim management, quality, logistics, warehouse, or manufacturing operations
• Hands-on experience handling product or material damage cases in a manufacturing or plant environment
• Strong investigation, documentation, and cross-functional coordination skills
• Ability to manage multiple claim cases simultaneously
• Proficiency in MS Excel

Preferred Qualifications

• Experience in manufacturing plants handling both finished goods and raw materials
• Familiarity with internal claim processes, vendor claims, and insurance handling
• Experience working with external suppliers, carriers, or insurance companies

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

About the Company

WOONGJIN, Inc. is a rapidly growing team that provides a range of unique, exceptional, and enhanced services to our clients. We are motivated by a sense of responsibility, servant leadership, and a strong moral code.