Lockbox Extractor Specialist

Responsibilities

• Open and extract contents from incoming mail, including checks, remittance documents, and correspondence
• Sort and batch payments and documents according to established procedures
• Remove staples, paper clips, and other obstructions to prepare items for imaging
• Identify and research exceptions such as missing, mismatched, or unreadable documents
• Key payment and remittance data into designated systems with high accuracy
• Meet daily production, accuracy, and quality benchmarks
• Follow all security, confidentiality, and compliance requirements related to financial information

Requirements

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Ability to perform repetitive tasks and data entry for extended periods
• Comfort working in a fast-paced, production-driven environment
• Basic computer and keyboarding skills
• Ability to follow written and verbal instructions
• Dependable with a strong attendance record

Preferred Qualifications

• Previous experience in a lockbox, banking, mailroom, or payment processing environment
• Prior data entry or exception keying experience
• Experience handling checks or financial documents
• Familiarity with quality metrics and production standards

About the Company

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career.