Local Support Technician (Apple/English)

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI, where human expertise and technology mutually enrich each other. As part of the Everience group, HELPLINE serves over 200 clients with a workforce of 2,500 employees.

Responsibilities

• Provide personalized technical support to clients, understanding and responding to specific needs
• Ensure proper functioning of equipment through regular checks and rapid problem resolution
• Offer exceptional customer service by answering questions and guiding users on equipment use
• Identify and resolve technical issues, collaborating with other teams when necessary
• Provide basic training on equipment and software to improve user autonomy
• Manage requests and priorities effectively
• Maintain detailed reports on interventions and proposed service improvements

Requirements

• At least 2 years of experience in a local support technician role (apprenticeships included)
• Solid knowledge of Apple support (Mac, iPhone, etc.)
• Conversational English level (minimum B2/C1)
• Autonomous, organized, and strong listening skills
• Strong sense of customer service

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1,000
• CSE cultural advantages
• Training institute for skill development