Local Account Manager

Responsibilities

• Manage, maintain, and grow multiple client accounts within an assigned geography, balancing strategic business development with tactical operational retention.
• Lead customer-facing relationships, identifying new business opportunities and mitigating risks for existing clients.
• Drive operational excellence through the creation and review of Standard Operating Procedures (SOPs) and the management of Monthly and Quarterly Business Reviews (MBRs/QBRs).
• Act as a high-level escalation point for operational and financial issues after local branch teams have exhausted standard procedures.
• Develop and execute unique strategic development plans and continuous improvement projects for each assigned client.
• Collaborate with National, Regional, and Global Account Managers to ensure alignment on account strategy, tender processes, and implementation.
• Maintain account profiles and meet KPIs, including conducting a minimum of eight customer meetings per month.

Requirements

• 3-5 years of successful sales, account management, or operations experience within the freight forwarding, logistics, or transportation industry.
• Thorough knowledge of the transportation industry, logistics, and freight forwarding processes.
• Proven experience with CRM systems and proficiency in the Microsoft Office suite.
• Excellent organizational, presentation, and interpersonal communication skills.
• Ability to multitask, meet strict deadlines, and work both independently and as part of a global team.
• Valid driver's license and a safe driving record.

Preferred Qualifications

• College degree.
• Demonstrated success in applying sales techniques within a logistics environment.

About the Company

JAS is an international, non-asset-based supply chain services and solutions company. With a global network of over 4,200 employees across more than 90 countries, JAS provides air and ocean freight forwarding, contract logistics, customs brokerage, and specialized supply chain management services. We pride ourselves on innovation, exceptional service, and the ability to move cargo of any size from anywhere in the world to anywhere else.