Loan Officer Development Program

Responsibilities

• Deliver a world-class customer experience by providing exceptional service to borrowers and real estate agents
• Support the end-to-end loan origination process from pre-approval to closing, ensuring accuracy and compliance
• Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline
• Complete a phased four-month learning plan including SAFE licensing preparation and hands-on practice
• Collaborate with experienced Loan Officers and Managers through structured mentorship to transition into a full Loan Officer role

Requirements

• 1+ year of experience in sales, customer service, or other client-facing roles
• High school diploma or equivalent
• Ability to obtain a SAFE Mortgage Loan Originator license within 90 days of hire
• Proficiency in using CRM systems and other relevant digital tools
• Strong communication, relationship-building, and organizational skills
• Ability to work in-office full-time in Seattle, WA

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in mortgage or financial services

About the Company

Zillow is the most-visited real estate platform in the U.S., helping customers navigate buying, selling, financing, and renting with confidence. Through Zillow Home Loans, we are revolutionizing the home financing experience by making it easier, more transparent, and more accessible for everyone.