Loan and Collections Specialist

Responsibilities

• Manage the full lifecycle of student accounts receivable and oversee the collections process.
• Monitor overdue balances, send collection notices, and prepare accounts for placement with collection agencies.
• Serve as the primary point of contact for collection agencies while ensuring compliance with FDCPA, FERPA, and institutional policies.
• Administer the College’s institutional loan program, including documentation, reporting to third-party servicers, and reconciling monthly payments.
• Provide high-quality customer service to students and families via phone and email, acting as an escalation point for complex inquiries.
• Manage annual IRS Form 1098-T production and respond to related inquiries.
• Process tuition payments including checks, wires, and other payment methods.

Requirements

• BS in Accounting or a related field with 4 years of related experience, or a BA in Accounting or a related field with 6 years of related experience.
• Proficiency with MS Office, specifically Excel.
• Ability to successfully complete a background check.

Preferred Qualifications

• Experience working in Higher Education.
• Experience using Workday.
• Knowledge of the Fair Debt Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).

Benefits

• Competitive salary and 35-hour work week.
• 22 days of vacation, 3 personal days, and generous holiday time including an extended winter break.
• Retirement plan with a 10% College contribution.
• Comprehensive medical, dental, and vision insurance.
• Paid parental leave and tuition opportunities.

About the Company

Since its founding in 1885, Bryn Mawr College has been a preeminent institution dedicated to the pursuit of wisdom. Located near Philadelphia, our campus is recognized for its beautiful architecture and landscape. We are committed to building a community where faculty and staff can thrive through competitive benefits and a supportive work environment.