Live Agent

Responsibilities

• Handle incoming customer inquiries via telephone, chat, and email
• Answer questions related to invoices, payments, and financial services
• Investigate and follow up on cases in internal systems
• Ensure professional and solution-oriented customer service
• Contribute to the improvement of workflows and customer experience

Requirements

• Experience in service and customer contact roles
• Strong communication skills in both Swedish and English
• Ability to work structured and solution-oriented in a fast-paced environment
• High level of responsibility and teamwork skills
• Basic understanding of finance or bookkeeping is a merit

About the Company

Fortnox helps companies start, grow, and develop. With smart technical solutions for businesses and accounting firms, smooth financing, and an ecosystem of strong partnerships, Fortnox is a hub for entrepreneurship in Sweden.