Posted 2 days ago
Líder Mesa de Servicio Jr.
GNP
Requirements
Degree in Systems Engineering, Informatics, or Administration, ServiceNow experience, IT incident management experience, Google Suite, Microsoft Excel, ITIL or COBIT knowledge, Basic insurance knowledge
Skills
ServiceNowITILCOBIT
About the role
Responsibilities
- Follow up on IT incidents affecting assigned business areas to ensure all reported issues are addressed.
- Prioritize incidents based on impact and urgency to ensure alignment with operational needs.
- Manage medium-complexity incidents from initial report through to final resolution.
- Implement corrective maintenance and optimizations to verify that related incidents have been successfully resolved.
Requirements
- Completed degree (100% credits) in Systems Engineering, Informatics, Computer Systems, or Administration.
- Experience using ServiceNow for incident management and report generation.
- Proven experience in IT incident management processes.
- Proficiency in Google Suite and/or Microsoft Excel (Intermediate level).
- Knowledge of ITIL or COBIT best practices.
- Basic knowledge of the insurance industry.
- Experience working in a Service Desk, IT Customer Service, or IT Support role within companies of 200+ employees.
About the Company
GNP is a leading insurance provider dedicated to providing security and peace of mind to its clients through innovative services and professional excellence.
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GNP · Mexico
