Liaison Officer

Responsibilities

• Deliver high-quality front-of-house customer service and concierge-style reception support
• Assist tenants and clients with housing enquiries, maintenance requests, and support services
• Respond professionally to phone, email, and in-person enquiries
• Maintain accurate records, files, reports, and wellbeing lists
• Support vulnerable tenants through compassionate engagement and referral pathways
• Build strong relationships with tenants, community agencies, and service providers
• Promote positive tenant engagement and community participation
• Assist in de-escalating incidents using trauma-informed practices
• Ensure the concierge and foyer areas remain welcoming, safe, and well-organised

Requirements

• Relevant qualification and/or demonstrated experience in customer service, social housing, or community services
• Strong administration and organisational skills
• Excellent interpersonal and communication skills
• Ability to manage sensitive situations with professionalism and discretion
• Proficiency in Microsoft Office and database systems
• Understanding of trauma-informed and person-centred practice
• Ability to pass a national police history check and Working with Children Check (WWCC)

Benefits

• Not-for-profit salary packaging to reduce your taxable income
• Rewarding work making a meaningful difference in people's lives
• Free external, confidential counselling and access to chaplaincy support
• Opportunities for volunteering and professional development
• Extra leave, including Mission Australia Thank You Day and Work Anniversary Day off
• Option to purchase additional annual leave

About the Company

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we have been standing alongside people in need, offering real hope through social and affordable housing, homelessness prevention, and innovative support services.