Level 2 Technician

Responsibilities

• Validate current LTS times for labor time guides and support LTS Engineering Technicians
• Assist Product and Accessory Quality Engineers in performing Labor Time Studies
• Perform complex repairs and maintenance of fleet vehicles, test vehicles, and new model prototypes
• Provide technical support for vehicle quality improvement activities
• Investigate, inspect, and install warranty and test parts for engineering investigation
• Create and maintain Repair Orders (RO) for vehicle documentation
• Review and document findings in Technical Service Bulletins (TSB)
• Prepare and supervise vehicle preparation for marketing, media, and special events
• Monitor day-to-day performance and training of other technicians
• Follow and promote high standards of safety, cleanliness, and organization

Requirements

• 5 to 15 years of experience as an automotive technician at a dealership or repair facility
• ASE Master Automotive Technician certification required
• Extensive ability to analyze, diagnose, and repair vehicles
• Proficiency with Microsoft Office 365
• Strong written and oral communication skills
• Ability to use advanced diagnostic tools and service equipment

Preferred Qualifications

• Hyundai product knowledge and experience
• Dealer Management System (DMS) experience

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.