Legal Operations Support Associate

Responsibilities

• Execute day-to-day internet policy administration and sales terms enforcement operations
• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
• Drive process efficiency by documenting SOPs and workflows for core legal operations
• Own and triage the InternetSales mailbox, responding to queries and tracking recurring issues
• Review and validate customer internet applications, websites, listings, pricing, and promotional activities
• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
• Consolidate internet sales reports and generate activity summaries for leadership review
• Maintain and update customer databases and CRM systems
• Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams

Requirements

• 1-2 years of experience in commercial operations, internet sales, or policy administration
• Strong English skills (written and verbal) for reports and business correspondence
• Strong analytical and critical thinking skills
• Well-organized, detail-oriented, and deadline-oriented
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Windows-based software
• Experience working in a multinational company
• A process improvement mindset with a track record of executing continuous improvement initiatives

Preferred Qualifications

• Experience in an Operations or Shared Services environment within multi-national operations
• Experience working with US, European, or other overseas counterparts
• Experience with SharePoint, Oracle, and CRM (Salesforce)
• Working experience with BI solutions such as Cognos, Tableau, or SiSense
• Knowledge of project management principles and tools (e.g., MS Project, Visio, Agile)
• Experience in the medical device industry

About the Company

ResMed creates life-changing health technologies that people love. We are relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices, and intelligent software make home healthcare more personalized, accessible, and effective.