Leaves Administration Specialist

Responsibilities

• Provide excellent customer service regarding all aspects of absence management, including FMLA, Short Term Disability, and Long Term Disability
• Process incoming calls, emails, and system notifications regarding leaves of absence with accuracy and promptness
• Maintain compliance with federal, state, local, and union-specific leave policies
• Coach employees, managers, and HR professionals on legal requirements, policy, and web-based processes
• Assess, adjudicate, and track all FMLA claims and available time
• Coordinate leaves with Short Term Disability vendors and Workers’ Compensation claims teams
• Update employee records in HR/Payroll systems and produce all required documentation
• Identify trends in absence management and recommend continuous process improvements
• Consult with clients on best practices and policy reviews for compliance

Requirements

• Bachelor's Degree is required
• In-depth knowledge of FMLA, ADA, and State Leave regulations
• Strong disposition toward customer service and professional communication
• Proficiency in Microsoft Office suite and email
• Legal right to work in the United States

Preferred Qualifications

• Four or more years of professional experience in absence management
• Previous experience in a customer service role
• Hands-on experience with HR/Payroll systems

About the Company

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people, and give back to our communities. With over 13,100 associates doing business in more than 155 countries, we empower our people to do what is right every day.