Leasing & Customer Care Specialist

Responsibilities

• Respond promptly to inbound inquiries via phone, chat, text, and email
• Convert leads into scheduled property tours or virtual leasing experiences
• Conduct outbound follow-ups to support the leasing process
• Accurately enter and maintain prospect and resident information in CRM systems
• Support applicants through the leasing and application process
• Handle resident service inquiries and escalate complex issues when needed
• Route calls and requests to the appropriate property or internal team
• Manage CRM queues and support reputation management initiatives
• Share feedback to improve processes, scripts, and training

Requirements

• High school diploma or equivalent
• Experience in call center, customer service, sales support, or property management preferred
• Strong verbal and written communication skills
• Customer-first mindset with patience and professionalism
• Strong attention to detail and accurate data entry
• Ability to multitask across multiple systems and communication channels
• Comfortable in a fast-paced, high-volume, metrics-driven environment
• Strong problem-solving and de-escalation skills
• CRM experience preferred
• Weekend availability required, including Sundays

About the Company

Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. The firm directly controls land acquisition, development, construction, procurement, asset management, and capital markets.